Official Privacy Policy

Last Updated: November 28, 2025

SIEM GROUP S.C.R.L. is deeply committed to the privacy of our users. This policy describes our practices regarding the data we collect, ensuring full transparency and compliance with relevant data protection laws.

1. Data Controller

The data controller responsible for your personal data is SIEM GROUP S.C.R.L., with contact details provided in Section 8.

2. Types of Data Collected

A. Data from Direct Interaction (Customers)

Information collected upon registration or purchase:

• Name, Email Address, Billing Information.
• API Keys or Credentials required for platform integration (e.g., Messenger connection tokens).

B. Data from Chatbot Users (End-Users)

Data collected by our chatbot solution when interacting with your end-users (on your behalf):

• Messenger Unique ID, Name, Public Profile Picture, and conversation transcripts.
• Custom data points collected by the bot (e.g., lead information, product preferences).

3. Legal Basis and Purpose of Processing

We process your data based on necessity for contract performance (to provide the chatbot service), legitimate interests (to improve our product), and your consent (for marketing communications).

• Service Delivery: To operate and maintain the stability and functionality of the chatbot platform.
• Product Improvement: Using aggregated, anonymized conversation data for AI model training and feature development.
• Client Support: To resolve technical issues and manage client accounts.

4. Data Sharing and Third Parties

We utilize trusted third-party cloud hosting and software providers to deliver our services. These partners are strictly limited in their ability to use your data for purposes other than performing services on our behalf.

5. Data Retention and Security

We retain data only as long as necessary to fulfill the purposes outlined above. We employ **AES-256 encryption** for data at rest and **TLS/SSL** for data in transit, coupled with regular security audits.

6. Your Rights (GDPR/CCPA Compliance)

You have the right to:

• **Access:** Request copies of your personal data.
• **Rectification:** Request correction of inaccurate data.
• **Erasure:** Request deletion of your personal data (subject to legal retention periods).
• **Objection:** Object to the processing of your data for specific purposes.

7. Policy Changes

We reserve the right to modify this policy. Significant changes will be communicated via email or a prominent notice on our website prior to the change becoming effective.

8. Contact Information

For any privacy-related questions or to exercise your data rights, please contact our dedicated team:

SIEM GROUP S.C.R.L. - Privacy Office
Email: privacy@siemgroup.com
Phone: +1 (555) 123-4567